“When it went to a smaller shop with no particular experience in this area, I was surprised, ... We were the only one of three finalists with this kind of experience.”
“It's created a logjam. Sometimes our customers have had to wait at the store for a much longer period of time, (while) other times we've asked them to come back later if they could.”
“The whole culture of what makes Hickory special is that no matter who you are or what your skill level is, they want you there and they want to make you a better driver. And Saturday night fans get a show as the drivers get better.”
