“We think of it as an extension of existing content efforts we have now. We didn't have a general way for people to push information to us that they didn't think was being represented in our search results.”
“Nothing that we are doing is at all focused on commerce or classifieds, ... We don't know what to expect. It may very well be data types that we didn't anticipate.”
“We are breaking down some of the artificial barriers between e-mail and Web browsing. We observed by talking with our users that there is no reason to think of IM as different from an e-mail message.”