“Like other immigrants, these are hardworking people but there's a lot to understand when you're in a new country. They appreciate someone who can help them save money and get good coverage.”
“Languages and cultural issues are not that much of an issue. There's usually someone on hand who can speak English as well as the native language, such as a younger family member or friend, but clients generally have at least a working knowledge of English. Culturally, the women often make the decision when it comes to insurance or have a heavy say in it. The men are more focused on taking care of the day-to-day needs of the business.”
